Blyna AIHow can we help?
Contact us
Email support@blynaai.com and include the email you signed up with and a short description of the problem. Screenshots help.
Frequently asked questions
Is Blyna a real person?
No. Blyna is an AI companion. She's designed to be warm and caring, but she's not human and can make mistakes.
Why can't I send more messages?
Free accounts can send 10 messages per hour. The limit resets on a rolling basis, so you can send again once earlier messages are more than an hour old.
What does Blyna remember?
Blyna saves short notes from your chats, like your name, interests and important events. Open the Memories screen in the app to see them and delete any you don't want kept.
How do I delete my conversation?
Go to Settings → Delete conversation. All messages are permanently removed.
How do I delete my account and data?
Go to Settings → Delete account. Your profile, conversations, messages, memories and reports are permanently deleted. You can also email us to request deletion.
A reply felt wrong or unsafe. What should I do?
Tap Report under the reply in the chat. We review every report. For urgent safety concerns, contact local emergency services.
I can't log in or the app won't load.
Check your internet connection and update to the latest app version. If it continues, email us with your device model and a screenshot of the error.
I'm going through a hard time.
We're sorry you're hurting. Blyna can be someone to talk to, but she isn't a replacement for professional support. If you're in danger or thinking about harming yourself, please contact your local emergency number or a crisis line right now, or reach out to someone you trust.